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Connect to a Wi-Fi network

Part of: Frequently Asked Questions, No connection

Does the message “Waiting for internet connection” remain on screen or do you see a red “No connection” message on the information board? The board is then not correctly connected to the internet.

Follow these steps to reconnect the board.

Note: do not connect the board to a guest network. The board often cannot work correctly with it.

Connecting the Board to Wi-Fi

  1. Have the correct details ready. You need the Wi-Fi name and the password

  2. Tap 7 times on the “Waiting for internet connection” message

  3. A list of Wi-Fi networks will now appear. Choose the network to which the board should be connected.

  4. You can now enter the password. Make sure you enter the password correctly with regard to capitalization and punctuation.

  5. Then tap “Connect”

If successful, you will see the “Waiting for internet connection” message on screen for a few seconds, and then the information board will proceed.

Does the message remain on screen for longer than 10 seconds? The board was then unable to connect with the entered data. Try again if necessary.

Note: in some organizations, the board is connected to a separate Wi-Fi network specifically intended for this purpose. Don't have a password for this network? Please contact your internal IT department or us.
Are you unable to establish the connection? Then test with your phone or laptop whether you can connect with the data you entered. Does this also not work? Please contact your internal IT department. Does it work with another device? Please contact us.

Are you unable to connect the board? There can be many causes, we are happy to help you think along.

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