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Are you not receiving alarm notifications on an iPhone or iPad? There are a few things you can do to fix this.
Check if notifications are enabled
- Go to the Settings app
- Select the MijnEigenPlan app
- Select “Notifications”
Check here that notifications are enabled:
Have you granted permission for notifications?
The first time you open the app after installation, it asks for permission to send notifications.
Did you accidentally choose not to allow notifications here? The alarm function will not work then.
Delete the app and reinstall it.
Is the device set to Do Not Disturb?
You can have the device automatically set to Do Not Disturb. For example, at night. When the device is set to Do Not Disturb, you will not receive MijnEigenPlan notifications.
Is the “mute” switch enabled?
On some iPhones, there is a switch that mutes all sounds. You will then no longer receive MijnEigenPlan notifications.
Do you open the notifications regularly?
If you receive MijnEigenPlan notifications on the device but then do not (or hardly) open them, they will eventually stop being displayed altogether.
So, open the MijnEigenPlan notifications when you receive them on the device.
No notifications on an iPhone 6 / 6s
Are you not receiving notifications on an iPhone 6 or 6s? Unfortunately, this is a known issue that we cannot resolve.
Still no alarm notifications?
If, despite these tips, you are still not receiving notifications on your device? Please contact us, and we will be happy to help you.