Families

-- Choose a report type --Report a fault or defectQuestion or request

-- Where does the fault occur? --Online environmentInformation boardApp

-- What is going wrong? --Cannot log inCannot reset passwordOther faultBoard is on (light is lit) but no pictureNo soundBoard does not respond to touch (displayed clock time is correct)Board has frozen (displayed clock time is behind)Board does not turn on (no lights)Board shows strange lines or flickeringWrong board linkedBoard shows message: no accessBoard shows message: no internet connectionBoard responds slowly / data loads with delayOther faultCannot link the appI don't see the correct scheduleNo alarm signalsNo speechOther fault

-- How often does this occur? --This has happened once nowSeveral times a daySeveral times a weekSeveral times a monthNow and then, not sure how often

This form asks for your name, email address and phone number so that we can communicate with you. Your data is never shared with third parties. See our Privacy statement to see how we handle your data. By submitting this form you agree to the processing of the data provided.